FAQ
Frequently Asked Questions
What services do you offer?
We offer blue-collar staffing solutions in India on a daily, weekly, or monthly basis. Our Services page outlines our full range of services. Our aim is to provide customers with dependable and cost-effective workers to suit their requirements.
How do I hire a worker through your service?
To hire a worker through our service, simply raise a request here. Our team will then contact you to gain a better understanding of your needs and match you with a qualified worker who meets them.
What is your pricing structure?
Hire personnel on a daily or weekly basis with competitive rates. Our pricing is visible on our pricing page and is transparent, so you know exactly what you're paying for.
How do you screen workers before hiring them?
Our workers undergo a rigorous screening process to ensure they are reliable and trustworthy. Our team carefully selects from a large pool of applicants to guarantee that each person working with us meets a minimum service standard for various industries.
How can I contact you if I have questions or concerns?
Contact us via our contact page, email us, or call us – the details are on our Contact page. Our team is ready to help with any questions or issues.
Can I hire a worker for a specific task?
Yes, you can hire a worker for a specific task or ongoing work. Just tell us what you need and we'll find the right person for the job. No need to worry - we'll make sure you get the perfect match!
Are your workers insured?
Yes, all our workers are covered by the Employee State Insurance when hired for more than 5 days.
How quickly can I get a worker once I make a request?
We strive to match customers with a worker quickly. In most cases, we can provide one within two business days.
Can I cancel a worker if I'm not satisfied?
Our team consults with you before deployment to reduce the chance of dissatisfaction. If you are unsatisfied, you can cancel our services at any time and only pay for the duration of service already provided. Please reach out to our team to help you find a replacement who can meet your needs. We want to ensure you are completely satisfied with the worker you are paired with.
What happens if a worker doesn't show up for a scheduled job?
Our team closely monitors all personnel deployments to ensure you don't experience any last-minute hiccups. In the event a worker does not show up for their scheduled job, we will make every effort to find a replacement promptly. We understand the importance of reliability and will do our best to minimize any disruption to your work.
What if I have a complaint about a worker?
If you have an issue with a worker, don't hesitate to contact the relationship manager assigned after your request is confirmed. We take all complaints seriously and will do our best to resolve it quickly.
How do I make a payment for your services?
Pay for our services using credit card, UPI, or bank transfer. We partner with leading payment gateway providers to ensure a smooth payment process. For more information, please refer to our Payment Policy page. We offer secure and convenient payment options to make the process as simple as possible.
When do I need to make a payment?
Payments are generally due prior to the commencement of a job. Our Payment Policy page outlines our standard policy. Additionally, our team will provide a detailed invoice and payment schedule so you can be aware of when payments are due.
Is there a minimum or maximum number of hours I can hire a worker for?
A person must be hired for a minimum of 9 hours. There is no maximum limit; you can hire them for as long as necessary.
What is your refund policy?
Our Payment and Refund Policy is detailed here. If you have any queries, please don't hesitate to get in touch with us.
What happens if a worker is injured on the job?
If a worker is injured while on the job, we have Employee State Insurance coverage for those employed for more than 5 days. Our workers are fully insured to provide protection in the event of an accident.
How do I report a problem with a worker?
If you have an issue with a worker, don't hesitate to contact your relationship manager. Our team is here to help you solve any problems and ensure your satisfaction with our services.
What is the best way to contact customer service?
The best way to contact customer service is to get in touch with your assigned relationship manager, or send an email to support@easyhires.in. Our team is ready to help with any queries or issues you may have.
How quickly will I receive a response from customer service?
Our customer service team works hard to respond to all inquiries promptly. Generally, you'll receive an email response within 24 hours. Your relationship manager will get back to you within 4 hours for any questions.
Can I speak with a customer service representative over the phone?
Your relationship manager is authorized to address all customer inquiries. Give them a call, and they will be delighted to help.
Can I leave feedback about my customer service experience?
Yes, we value your feedback and would love to hear about your customer service experience. You can share it with us by filling out the form on our contact page.